Frequently asked

My Business Feedback is a customer feedback service for businesses that want to hear from every customer after every visit. We build a branded feedback page for your business, and your team sends customers a link after their appointment or service. Customers rate their experience and share comments. Everything is logged privately for your team to review and act on.

Any business where the customer experience matters. We work with law firms, medical practices, dental offices, med spas, chiropractors, financial advisors, real estate agents, home service providers, and other service professionals. If you serve customers one at a time and want to know how each interaction went, this is designed for you.

Survey tools ask customers to fill out long forms with dozens of questions. Most people ignore them. My Business Feedback keeps things short and respectful. A star rating, a comment box, and nothing else. The simplicity is the point. You get a higher response rate because you are asking for less.

No. There is nothing to install, no app to download, and no login portal to manage. We build and host your feedback page. Your team sends the link. Responses are logged in a private Google Sheet your team already knows how to use. The entire system runs without adding any new tools to your workflow.

Most pages go live within three business days. We need your logo, your brand colors, and a contact address for your team. Once we have those, we handle the rest. You will receive a preview before anything goes live, and we make adjustments until it feels right.

Yes. The homepage at mybusinessfeedback.com includes a live preview of the feedback experience. You can also reach out and we will walk you through a working example tailored to your industry. No commitment required.

However works best for your workflow. Most businesses send a short text message or email after a visit. Some include it in an appointment follow-up that already goes out. The link works on any device, any browser. Your customer taps it, rates their experience, and is done in under a minute.

A clean, branded page with your business name and logo. They see a simple question asking how their experience went, a row of stars to tap, and an optional text field for comments. No sign-up. No account creation. No ads. Just a quiet space to share their thoughts.

Immediately. Every submission is logged in real time to your private feedback record. Your team can check it at any point during the day. If you want to be notified the moment a response comes in, we can set up email alerts so nothing slips through.

Yes. The default setup includes a star rating and an open comment field, which works well for most businesses. If you want to adjust the wording, add a specific prompt, or tailor the page to a particular service, we handle those changes for you. Just tell us what you need.

It goes to your team, just like every other response. Negative feedback is often the most useful kind. It tells you exactly where to focus your attention. Your team can read it, discuss it internally, and follow up directly with the customer if appropriate. The goal is to act on it, not hide from it.

If the customer provides their contact information, yes. Many businesses use the feedback as a starting point for a personal follow-up, whether that is a thank-you note, a phone call to address a concern, or a quick check-in to make sure things were resolved. The choice is yours.

We set up a separate feedback page for each location. Responses are segmented so each team sees only the feedback that belongs to them. If you need a combined view for leadership, we can arrange that too. The setup scales to fit the way your organization is structured.

Yes. Your feedback log lives in a Google Sheet that you control. You decide who has access. Share it with your office manager, your department heads, your entire team, or keep it limited to one person. Permissions are managed through Google's sharing settings, which most teams are already familiar with.

No. All feedback is private. It goes directly to your team's Google Sheet and is not published, displayed, or shared anywhere publicly. This is intentional. When customers know their feedback is private, they tend to be more honest and more specific, which makes their input more useful to your team.

No. Feedback is submitted directly to your private Google Sheet. We do not maintain a separate database of your customer responses. You own your data completely. If you ever decide to stop using the service, your feedback history stays with you in your own Google account.

The feedback process does not require customers to create an account, provide personal identification, or consent to marketing communications. Customers share only what they choose to share. Your data lives in your Google account and is subject to Google's security and privacy infrastructure. For industry-specific compliance questions, we are happy to discuss your needs on a call.

Plans start at $197 per month for a single-location business. That includes a branded feedback page, real-time logging, setup, and ongoing support. For businesses with multiple locations or more complex needs, pricing adjusts accordingly. There is no setup fee and no long-term contract.

No. Setup is included with every plan. We build your branded page, configure your feedback log, and walk your team through how to use it. There are no hidden charges or one-time fees.

Yes. All plans are month-to-month. There is no annual commitment and no cancellation penalty. If you decide to pause or stop, just let us know. Your feedback data remains in your Google Sheet regardless of whether you continue with the service.

Send us a note at [email protected] or fill out the form on our homepage. We will set up a short call to learn about your business, answer your questions, and get started on building your feedback page. Most businesses are up and running within a few days.